At Sparkle Pools, we strive to be your one-stop shop for everything pool maintenance. We don't build pools, but we can do just about anything else for them!
Below are some of the more common questions we receive from customers. If you have a question about our services or just want to talk Saints or LSU Football, feel free to give Jim a call at (504) 889-3733 or shoot us an email through the form on our Contact Us page. We look forward to hearing from you!
Do I have to be at home for the pool technician to come by?
No. Upon signing up, we will get the details regarding how to enter your pool. If you have a gate with a lock, we ask that you make a copy of the key for the pool technician to hold onto.
Do I have the option to choose which day my pool can be serviced?
Your day of service is determined by the area you live in and the route that day, however if it's possible for us to make an accommodation we will try to do so.
Are their any contracts / agreements I have to enter into to become a customer?
All of our agreements are verbal, however we ask that you maintain service all-year round as long as you are satisfied - which we know you will be!
Do you charge extra for emergency visits / house calls?
If you are having a get together at your house, we will make a special trip to make sure the pool is perfect for the time of the event at no cost. However, we do this as a testament to our partnership and ask that you do not abuse the privilege!
What happens if my pool suddenly turns green?
Pick up the phone and give us a call, we will have someone out to your house to examine the situation within 24 hours. If it's a chemical problem, we ask that you don't try to add anything or fix the pool as it can cause further damage to the chemistry.